WE SHIP from Montreal
TO CANADA
Shipping
Processing time
The time I need to prepare an order for shipping varies, but it normally takes from 1 to 3 working days ( for details, see individual items).
I will inform you at all times of the status of your order.
I carefully pack every order, protecting the jewel with bubble wrap. I also include a beautiful handmade envelope, and and small box in every order.
Estimated Shipping Times
All orders ship with TRACKING NUMBER.
All orders ship with insurance in case the shipment is lost or damaged.
I work with Canada Post for shipping within Canada.
Within Canada
Estimated Delivery Time: 2-8 business days
Canadian delivery estimates may be greater for shipments to remote addresses (Newfoundland, Northwest Territories, Nunavut, Yukon).
Custom and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns and Exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Conditions of return
I cannot be held responsible for returns that do not reach my workshop. Buyers are responsible for return shipping costs. I cannot accept returns sent to due postage.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
It is important that your products are in the same condition as they were delivered, retaining their original packaging and labelling. Along with the returned items I need you to include proof of purchase, your name, surname, address (specifying that this is a return in the package) and a phone number for us to contact you if there is a problem with your return.
Returned items will be carefully inspected. Once verified that they are in perfect condition will proceed to pay the amount. The return will be made as soon as possible and, in any case, within 30 days of receipt of the item. Please note that the return cannot include the shipping costs for your initial order.
Please send your return to the following address:
8532 Berri
H2P2G4 Montreal, Quebec, Canada
I don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Digital downloads
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